Transit news, now bilingual

A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week. Through our discussions with Metrolinx, a government agency under the Ministry of Transportation, we found out that the e-newsletter had been available in English since February 2020, but had never been translated into French. As a result of our intervention, the e-newsletter about the Ontario Line is now published in French every week. Metrolinx also hired an additional bilingual co-ordinator to ensure that the content of the newsletter is translated and reviewed weekly. We also worked with Metrolinx to ensure that all hyperlinks in the French newsletter are connected to French content.

In another case, A resident who wanted to subscribe to a Durham Region newsletter from Metrolinx was disappointed to learn that it wasn’t available in French. After we informed Metrolinx officials about this complaint, they confirmed that all regional newsletters published by Metrolinx would be translated going forward, including that of Durham Region, which became available in French in March 2022.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.